PLEASE READ TERMS AND CONDITIONS CAREFULLY BEFORE USING THE LS Journeys PLATFORMS. IT CONTAINS IMPORTANT INFORMATION ABOUT THE USER’S (YOUR) RIGHTS AND OBLIGATIONS.
By accessing and using LS Journeys Platforms (Website and/or Applications), the User agrees to be legally bound by these terms and conditions as they may be modified and posted on the LS Journeys Platforms from time to time. These terms and conditions take effect from the date when the User first access to LS Journeys Platforms.
By using the LS Journeys Platforms, you acknowledge that you have read and agree to be bound by all terms and conditions on the LS Journeys Platforms.
LS Journeys may amend any part of these Terms and Conditions of Use at any time, without notice. Any amendment in terms of use will be posted on the official site of LS Journeys as mentioned above in this user agreement. Applicability of this amendment will be on the date of amendment posted on the site only. By continue using of the site after amendment will be treated as deemed acceptance. LS Journeys reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of LS Journeys’s systems, as well as its clients’ interests are and remain, well-protected. Towards this end, LS Journeys may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. All information collected, used and stored by LS Journeys shall be in consonance to its applicable Privacy Policy.
By making a booking, LS Journeys creates a link between Service Provider (Airlines, Hotels, etc.) and User and provide only technological platform for booking of services and the final liability will be on the respective service provider and not on LS Journeys. User understands that LS Journeys cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.
LS Journeys uses completely secure and genuine payment gateway and customers can make the payments through a safe transaction process which may be available offline and/or online. Modes of payment which may be available at LS Journeys for online/offline bookings are:
Cancellation Policy (Airlines) [By User]
In event of cancellation by the User, every booking made on LS Journeys is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class and LS Journeys may levy some negligible amount as service fee per passenger/per sector for domestic and international air tickets as cancellation service charges which shall depend on the type of transaction. Some bookings may be nonrefundable as per the specific airline’s policy. Some bookings cannot be cancelled partially as per the specific airline’s policy. Cancellations can be made online or offline through sending an email to LS Journeys mentioned mail at the time of booking. LS Journeys may assist the User in making various amendments for bookings. In few cases, you need to contact the airline directly.
In case of any cancellation within 24 Hrs of the journey LS Journeys recommends the Users to contact directly to the Airlines and after that, send the cancellation request on our website/emails for refunds.
Cancellation Policy (Hotels/Transport vendors, etc.) [By User]
In event of cancellation by the User, every booking made through LS Journeys in Hotels/Transport vendors, etc. is subject to terms and conditions to be provided by the ultimate service providers. The User can request cancellations/modifications in the booking by sending an email on the email id provided at the time of booking. However, any cancellation/modifications shall be subject to the cancellation policy of the service provider and availability in case of modification, etc.
The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Service Provider’s obligation shall be limited refunding the booking amount, if any, received from the User. Such refund shall completely discharge the Service Provider from all liabilities with respect to that transaction.
Right to cancel [By LS Journeys or Service Providers]
LS Journeys reserves its right to cancel the booking made with any Airlines, Hotels, Transport Vendors, etc. and forfeit the amount paid by the User, including no liability for any loss or damage caused to the User in the booking cancelled, without any prior notice to the User in the cases including but not limited to:
In addition to this LS Journeys reserve other remedies and recourse under this User Agreement or under applicable law, LS Journeys may limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if:
User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through LS Journeys with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of LS Journeys and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not LS Journeys.
Please carry Visa for the country you are travelling. Please look for the Visa requirements for the concerned Service providers (such as airlines, hotels, restaurants /transport vendors etc.) and embassy for concerned Visa requirements.
User making an International bookings through our website i.e. LS Journeys carrying and valid visa is a mandatory requirement.
International bookings made on LS Journeys are subject to the requirements of visa including but not limited to transit visa which is to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the traveller intends to visit or transit through.
International bookings made on LS Journeys are subject to the requirements of visa including but not limited to transit visa which is to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the traveller intends to visit or transit through.
LS Journeys hold no liability for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
LS Journeys governs the activities of chatbot’s available at LS Journeys’s Platforms and has technology and policies in place to check on how an information is fed to a chatbot, how it collects the information and where that information stored/sent, oversight/update of the chatbots. A human intervention trigger shall be available at the option of LS Journeys. Chatbot Service is designed by LS Journeys at LS Journeys Platforms to allow users to provide a conversational virtual assistant in using all or any service at the LS Journeys Platform. Communication with the chatbot may occur via SMS, Facebook Messenger, WhatsApp, Amazon Echo and/or Google Home devices or any other medium used and controlled by LS Journeys.
LS Journeys Platforms may provide information and marketing material for different service providers, setinations, etc. which may be posted as the content on the LS Journeys Platforms, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the LS Journeys materials may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on the LS Journeys is for legal and valid use only. Any links to third-party websites are provided solely as a convenience to you.
USE OF TRADEMARKS. LS Journeys names, and logos and all related products and service names, design marks and slogans are trademarks and service marks owned by and used under license from LS Journeys, or it’s wholly owned subsidiaries or its associate entities. All other trademarks and service marks herein are the property of their respective owners. All copies that you make of the Materials on any of the Platforms must bear any copyright, trademark or other proprietary notice located on the respective Platforms that pertains to the material being copied. Except for the purpose of promoting/advertising LS Journeys, you are not authorized to use any LS Journeys Platforms’ or LS Journeys name or mark in any advertising, publicity or in any other commercial manner without the prior written consent of LS Journeys.
LICENSE By posting, storing, or transmitting any content on the LS Journeys Platforms, you hereby grant LS Journeys a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world through LS Journeys Platforms.
RESTRICTION ON USE OF LS JOURNEYS PLATFORM You will not use the LS Journeys Platforms for illegal purposes. You will (a) abide by all applicable local, state, national, and international laws and regulations in your use of the LS Journeys Platforms (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment by other users, (3) not resell LS Journeys’s material or any other User’s materials, without consent on the LS Journeys Platforms, (4) not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website LS Journeys Platforms.
In case of any violation of this clause i.e. using of any information obtained from other users in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or selling to any users without their prior explicit consent, etc. shall be treated as violation of this agreement and may result in termination of this agreement.
Any information which is specifically mentioned by LS Journeys as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein. Any information which is provided by the user shall be maintained confidential by the LS Journeys and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
You will release, indemnify, defend and hold harmless LS Journeys and LS Journeys Platforms and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the LS Journeys Platforms’ content or your use of the platform’s content; (3) the Services or your use of the Registered or Unregistered Services (including trial services, if any); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to LS Journeys. When LS Journeys is threatened with suit or sued by a third party, LS Journeys may seek written assurances from you concerning your promise to indemnify LS Journeys; your failure to provide such assurances may be considered to be a material breach of this Agreement.
DISCLAIMER OF WARRANTIES. YOUR USE OF LS Journeys PLATFORMS ARE AT YOUR SOLE RISK. THE LS Journeys PLATFORMS ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NOTHING IN THIS AGREEMENT SHALL BE CONSTRUED AS A REPRESENTATION MADE OR WARRANTY GIVEN BY LS Journeys EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT. LS Journeys EXPRESSLY DISCLAIMS, WAIVES, RELEASES AND RENOUNCES ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
DISCLAIMER ON POSTING. LS Journeys doesn’t take any ownership, directly or indirectly towards any person whatsoever, with respect to listing/advertisements hosted on LS Journeys Platforms by Service Providers (if any) and LS Journeys has not carried out any independent verification on the authenticity or compliance requirements, as may have been required under any law for the time being in force, of such images/ banners/ listings in any format i.e. audio, video, website links, maps, etc. LS Journeys does not endorse the contents on any such third-party websites and/or app and is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites and/or app, you do so at your own risk.
DISCLAIMER ON CHATBOTS. You acknowledge and agree that LS Journeys may preserve content posted on Chatbots and may also disclose conversations, texts or other content, if required to do so by law or in the good faith belief that such preservation or disclosure is necessary to comply with legal process, applicable laws or government requests. LS Journeys disclaims all liabilities or information provided through chatbots as it is a computer-generated service and that users are responsible for checking the validity and genuity of the information provided by any User at LS Journeys Platform. You understand that the technical processing and transmission of the Chatbot Services on LS Journeys Platforms, including your conversations, texts, or other content, may involve: (a) transmissions over various networks; and (b) chatbot assisting a user with any services and LS Journeys may not be held liable for any technical failure and information lag.
ADDITIONAL DISCLAIMERS. LS Journeys does not control or operate any airline, hotel, transport vehicles, restaurant, kitchen caravan or any other facility and shall not be responsible for any delay, improper service, and standard of service provided by any hotel or any seller, or for any injury, death, loss or damage which is caused by the act or default of any seller/service provider. LS Journeys being merely a facilitator, shall not be liable for the following:
LIMITATION OF LIABILITY. LS Journeys will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the LS Journeys Services in any manner, including liabilities resulting from (1) the use or the inability to use the LS Journeys Platforms Contents or Registered or Unregistered Services; (2) any products or services purchased or obtained or transactions entered between the users through the LS Journeys Platforms; or (3) any lost profits you allege.
LS Journeys is not responsible for any damages resulting from unauthorized use of LS Journeys Platforms by anyone. Notwithstanding anything to the contrary contained herein, LS Journeys’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to LS Journeys, for the Service during the term of being a Registered User.
LEGAL ACTION. In case of any issues or claims due to Users against LS Journeys Platforms, LS Journeys reserves the right to take appropriate legal action against you.
PRIVACY LS Journeys believes strongly in protecting user privacy. Please refer to LS Journeys’s Platform’s privacy policy, incorporated by reference herein, that is posted on the LS Journeys Platforms.
TERM This Term of Use (Agreement) will be effective, valid and subsisting as long as you use LS Journeys Platforms or avail LS Journeys services through offline/online modes.
TERMINATION LS Journeys reserves the right to terminate your access to the LS Journeys Platforms if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the LS Journeys Platforms.
LS Journeys may, in its sole discretion and without advance notice to you, cancel any registration of Travel agents, etc. and their referred Users. If your access to the LS Journeys Platforms is terminated, LS Journeys reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the LS Journeys Platforms. This Agreement will survive indefinitely unless and until LS Journeys chooses, in its sole discretion and without advance to you, to terminate it.
FORCE MAJEURE. There can be exceptional circumstances where LS Journeys and / or the Service Providers cannot fulfil the confirmed bookings due to various reasons like act of God, labour unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of LS Journeys. If LS Journeys has advance knowledge of any such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that LS Journeys being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds. LS Journeys hold no responsibility for the any of the above mentioned circumstances.
NOTICES. All of our notices, demands and other communications must be in writing and will be deemed to have been given (a) if mailed by certified mail, postage prepaid, or (b) if delivered by overnight courier, or (c) if sent by facsimile transmission, or (d) if sent by electronic mail in each case to the address, fax number or e-mail address specified by you to us in the registration form. All of your notices, demands and other communications must be in writing and will be deemed to have been given (a) if mailed by certified mail, postage prepaid or if delivered by overnight courier to our address mentioned on the websites.
ENTIRE AGREEMENT. This Agreement comprises the entire agreement between you and LS Journeys unless any written agreement has been signed between LS Journeys and the User.
EFFECT OF WAIVER. The failure of LS Journeys to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
GOVERNING LAW. This Agreement will be governed by the laws of India without regard to its conflict of law principles to the contrary. Neither you nor LS Journeys will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of New Delhi By using LS Journeys Platforms, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.
STATUTE OF LIMITATION. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the LS Journeys Platforms or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
User agrees that due to the Covid-19 pandemic, where the end service provider either cancels the booking or refuses to provide the services. Refusal of services may be on the ground such as
In such cases LS Journeys will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by LS Journeys to the User subject to receipt of the same from the end service provider.
